Information regarding the processing and shipment of your order.
When your order is dispatched from our warehouse, you will be emailed a tracking link. It may take a few business days for the courier to update their information about where your parcel is. Your tracking information can also be accessed by logging i
If you have made a mistake or need to change your order after it has been made, please get in touch with us immediately via email at [email protected] so we can edit your order before it is shipped from our warehouse. Unfortunately, we c
All Australian orders are shipped from our warehouse in Brisbane. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipping costs are
All US orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipping costs a
All international orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipp
You may be charged import duties or taxes when the package reaches your country. these charges vary and must be paid by the recipient of the package. We apologize for any inconvenience this may cause. We have no control over these charges and can't t
If you've been notified about the delivery of your order but have not received it, the first thing to do would be to contact your local post courier. If they are unable to assist, please provide us with your order number and we will investigate the m
We have a thorough quality assurance process, but sometimes manufacturing faults can still occur. If you receive a faulty or damaged item, please send an email to [email protected] and include the following information: