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Store

Statement Collective

<p>We have a thorough quality assurance process, but sometimes manufacturing faults can still occur. If you receive a faulty or damaged item, please send an email to <a href="mailto:orders@statementcollective.com">orders@statementcollective.com</a> and include the following information:</p><ul><li>Your order number&#xA0;</li><li>Which item is faulty/damaged</li><li>A description of the issue</li><li>A photo or video depicting the issue</li></ul>

We have a thorough quality assurance process, but sometimes manufacturing faults can still occur. If you receive a faulty or damaged item, please send an email to orders@statementcollective.com and include the following information:

My items were faulty/damaged when I received them

Orders & Shipping

What does the lifetime warranty cover?

How do I know what size necklace to get?

Can I get my pieces wet?

Are they safe for sensitive skin?

How can I find my ring size?

When will you be restocking an item that's out of stock?

What are our pieces made of?

How are my items packaged?

Have you got a sizing guide?

Products

How do I track my order?

Can I change the size/style of a purchased product after an order is placed?

Australia

United States

Rest of the World

Will I have to pay customs charges?

I received notification that my order was delivered, but I haven't received it. What are my options?

Returns Policy

Can I exchange my items?

What's the status of my exchange?

My return package has not been received

When will I get my refund?

Do I have to pay for my return/exchange?

How long is my return/exchange going to take?

Why isn't there a returns form with my order?

Can I return a gift I received from someone else?

Returns & Exchanges

What payment methods do you accept?

Can I apply a discount code after I have placed my order?

There are duplicate charges on my card

Can I use multiple discount codes?

How do I purchase a Statement Collective gift card?

Payments

My items were faulty/damaged when I received themUpdated a year ago