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Statement Collective

All international orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped.&#xA0;Shipping costs are calculated at checkout based on your location.&#xA0;We offer Standard International shipping via DHL eCommerce (7-9 days)We offer Express International shipping via DHL Express (2-4 days)Standard International shipping is free for orders over $150AUDExpress International shipping is free for orders over $250AUD

All international orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipp

Rest of the World

Orders & Shipping

What does the lifetime warranty cover?

How do I know what size necklace to get?

Can I get my pieces wet?

Are they safe for sensitive skin?

How can I find my ring size?

When will you be restocking an item that's out of stock?

What are our pieces made of?

How are my items packaged?

Have you got a sizing guide?

Products

How do I track my order?

Can I change the size/style of a purchased product after an order is placed?

Australia

United States

Will I have to pay customs charges?

I received notification that my order was delivered, but I haven't received it. What are my options?

My items were faulty/damaged when I received them

Returns Policy

Can I exchange my items?

What's the status of my exchange?

My return package has not been received

When will I get my refund?

Do I have to pay for my return/exchange?

How long is my return/exchange going to take?

Why isn't there a returns form with my order?

Can I return a gift I received from someone else?

Returns & Exchanges

What payment methods do you accept?

Can I apply a discount code after I have placed my order?

There are duplicate charges on my card

Can I use multiple discount codes?

How do I purchase a Statement Collective gift card?

Payments

Rest of the WorldUpdated 8 months ago