Our returns process makes it easy to request an exchange or refund.
Any items you want to return must be returned to us within 30 days of receiving your order. To be eligible for a refund, all items must be returned to us unworn (apart from trying on) and in the condition that you received them. We will not process r
Items are eligible for exchange within 30 days of receiving them. Download Returns & Exchange Form. Fill out the returns form with your order information. Make sure to include your order number and requested size. If you are exchanging items from mul
Once you have shipped your item back for an exchange, you can track its delivery using the courier service's tracking system. We can't offer any updates from our end about whether your items have been received before we process your return. Once our
Sometimes couriers may lose your package, but as long as you can provide a receipt for the postage you paid to return your items, we can still process your return/exchange. Without proof of postage, we can't process any returns or exchange requests i
This can depend on how long it takes your chosen returns courier to get items back to us before being processed by our returns team. Once your return has been processed, you should receive an email confirming your refund. From here, it will depend en
We charge a 10% restocking fee on all returns. This is to cover the costs of packaging and processing your original order. Customers will be responsible for all associated shipping costs with their return (including import duty and tax). For exchange
Once we receive your return package, please allow 2-3 business days for us to process your request. Once it's ready, you will receive an email to confirm the next steps.
We are conscious of our environmental impact, so we have decided not to print exchange forms for every order. You can download and print a form to use for returns and exchanges below. Download Returns & Exchange Form.
You can exchange a gift if it doesn't fit correctly. If possible, try and get the order number from the person who gifted you the item. If this is not possible, please send us an email at [email protected] so we can assist you further.