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Statement Collective

Sometimes payments will fail to be processed by our payment processors, but your bank will still place a hold on the funds. In these cases, you must contact your bank for further information. They will generally release the funds after a few hours, but it can take a couple of days.&#xA0;

Sometimes payments will fail to be processed by our payment processors, but your bank will still place a hold on the funds. In these cases, you must contact your bank for further information. They will generally release the funds after a few hours, b

There are duplicate charges on my card

Payments

What does the lifetime warranty cover?

How do I know what size necklace to get?

Can I get my pieces wet?

Are they safe for sensitive skin?

How can I find my ring size?

When will you be restocking an item that's out of stock?

What are our pieces made of?

How are my items packaged?

Have you got a sizing guide?

Products

How do I track my order?

Can I change the size/style of a purchased product after an order is placed?

Australia

United States

Rest of the World

Will I have to pay customs charges?

I received notification that my order was delivered, but I haven't received it. What are my options?

My items were faulty/damaged when I received them

Orders & Shipping

Returns Policy

Can I exchange my items?

What's the status of my exchange?

My return package has not been received

When will I get my refund?

Do I have to pay for my return/exchange?

How long is my return/exchange going to take?

Why isn't there a returns form with my order?

Can I return a gift I received from someone else?

Returns & Exchanges

What payment methods do you accept?

Can I apply a discount code after I have placed my order?

Can I use multiple discount codes?

How do I purchase a Statement Collective gift card?

There are duplicate charges on my cardUpdated a year ago