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Statement Collective

Our products are backed by a lifetime warranty that covers any defects in materials used to manufacture the product, any defects in workmanship under normal use, and any broken components under normal use.&#xA0;Our stainless steel accessories are guaranteed to never tarnish or turn your skin green.&#xA0;What will we do to correct any problems?<ul><li style="font-size: 16px;">Repair the product at no cost</li><li style="font-size: 16px;">Repair any broken parts using new or replacement parts</li><li style="font-size: 16px;">Exchange the malfunctioning product for a new product</li><li style="font-size: 16px;">Offer a full refund for the item</li></ul>What do you have to do?<ul><li style="font-size: 16px;">Contact us to determine whether your damaged product is covered under this warranty</li><li style="font-size: 16px;">Return the damaged product to us</li><li style="font-size: 16px;">Provide us with an address to send the repaired or replaced product</li><li style="font-size: 16px;">Please send all inquiries to <a href="mailto:orders@statementcollective.com">orders@statementcollective.com</a>&#xA0;</li></ul>

Our products are backed by a lifetime warranty that covers any defects in materials used to manufacture the product, any defects in workmanship under normal use, and any broken components under normal use. Our stainless steel accessories are guarante

What does the lifetime warranty cover?

Products

How do I know what size necklace to get?

Can I get my pieces wet?

Are they safe for sensitive skin?

How can I find my ring size?

When will you be restocking an item that's out of stock?

What are our pieces made of?

How are my items packaged?

Have you got a sizing guide?

How do I track my order?

Can I change the size/style of a purchased product after an order is placed?

Australia

United States

Rest of the World

Will I have to pay customs charges?

I received notification that my order was delivered, but I haven't received it. What are my options?

My items were faulty/damaged when I received them

Orders & Shipping

Returns Policy

Can I exchange my items?

What's the status of my exchange?

My return package has not been received

When will I get my refund?

Do I have to pay for my return/exchange?

How long is my return/exchange going to take?

Why isn't there a returns form with my order?

Can I return a gift I received from someone else?

Returns & Exchanges

What payment methods do you accept?

Can I apply a discount code after I have placed my order?

There are duplicate charges on my card

Can I use multiple discount codes?

How do I purchase a Statement Collective gift card?

Payments

What does the lifetime warranty cover?Updated 9 months ago