# statementbrand

> Public Help Center articles for statementbrand.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What does the lifetime warranty cover?](https://support.statementcollective.com/en-US/what-does-the-lifetime-warranty-cover-466198.md): Our products are backed by a lifetime warranty that covers any defects in materials used to manufacture the product, any defects in workmanship under normal use, and any broken components under normal use. Our stainless steel accessories are guarante
- [How do I know what size necklace to get?](https://support.statementcollective.com/en-US/how-do-i-know-what-size-necklace-to-get-466205.md): Chains start at choker length and go up to long hanging chains. For chokers we recommend a size no smaller than 1-2 inches bigger than your neck size so there is some room for movement and it is not too tight. Women's: 40cm/16"Men's: 45cm/18"Large: 5
- [Can I get my pieces wet?](https://support.statementcollective.com/en-US/can-i-get-my-pieces-wet-466199.md): We have ensured products are made with the highest quality and most durable materials. Our accessories are completely waterproof and sweatproof. We recommend keeping them away from harsh chemicals and drying them as soon as possible after getting wet
- [Are they safe for sensitive skin?](https://support.statementcollective.com/en-US/are-they-safe-for-sensitive-skin-466200.md): Yes, all of our products are hypoallergenic. They are guaranteed to never develop a rash or turn your skin green.
- [How can I find my ring size?](https://support.statementcollective.com/en-US/how-can-i-find-my-ring-size-466204.md): If you know your ring size or finger measurements in millimetres you can use this table to choose which size is best for you. Be sure to allow for the size of your knuckle. Circumference = Total circular measurement of inside ring hole(If measuring f
- [When will you be restocking an item that's out of stock?](https://support.statementcollective.com/en-US/when-will-you-be-restocking-an-item-thats-out-of-stock-466201.md): We restock items regularly, but we recommend you sign up for product restock notifications via the product page so you can be notified as soon as it comes back in stock. We aren't able to give exact dates for when a product will come back in stock.
- [What are our pieces made of?](https://support.statementcollective.com/en-US/what-are-our-pieces-made-of-466202.md): All of our products are made with premium 316L stainless steel. We use 18k gold plating on top of this for gold products. We use genuine freshwater pearls for our pearl jewelry.
- [How are my items packaged?](https://support.statementcollective.com/en-US/how-are-my-items-packaged-466203.md): Our products are packaged in a branded jewelry box and a small leather bag to ensure they arrive in perfect condition. Sometimes multiple items may be packed in a single box to save on packaging due to environmental concerns. If you are purchasing ou
- [Have you got a sizing guide?](https://support.statementcollective.com/en-US/have-you-got-a-sizing-guide-466206.md): Yes! We have created an extensive sizing guide, you can find it here:. Sizing Guide
- [How do I track my order?](https://support.statementcollective.com/en-US/how-do-i-track-my-order-456484.md): When your order is dispatched from our warehouse, you will be emailed a tracking link. It may take a few business days for the courier to update their information about where your parcel is. Your tracking information can also be accessed by logging i
- [Can I change the size/style of a purchased product after an order is placed?](https://support.statementcollective.com/en-US/can-i-change-the-sizestyle-of-a-purchased-product-after-an-order-is-placed-466197.md): If you have made a mistake or need to change your order after it has been made, please get in touch with us immediately via email at orders@statementcollective.com so we can edit your order before it is shipped from our warehouse. Unfortunately, we c
- [Australia](https://support.statementcollective.com/en-US/australia-456470.md): All Australian orders are shipped from our warehouse in Brisbane. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipping costs are
- [United States](https://support.statementcollective.com/en-US/united-states-456472.md): All US orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipping costs a
- [Rest of the World](https://support.statementcollective.com/en-US/rest-of-the-world-456478.md): All international orders are shipped from our warehouse in Brisbane, Australia. Please allow 2-3 business days processing time once you have placed your order for it to be shipped. Estimated shipping times start from when your order is shipped. Shipp
- [Will I have to pay customs charges?](https://support.statementcollective.com/en-US/will-i-have-to-pay-customs-charges-456447.md): You may be charged import duties or taxes when the package reaches your country. these charges vary and must be paid by the recipient of the package. We apologize for any inconvenience this may cause. We have no control over these charges and can't t
- [I received notification that my order was delivered, but I haven't received it. What are my options?](https://support.statementcollective.com/en-US/i-received-notification-that-my-order-was-delivered-but-i-havent-received-it-what-are-my-options-452293.md): If you've been notified about the delivery of your order but have not received it, the first thing to do would be to contact your local post courier. If they are unable to assist, please provide us with your order number and we will investigate the m
- [My items were faulty/damaged when I received them](https://support.statementcollective.com/en-US/my-items-were-faultydamaged-when-i-received-them-456441.md): We have a thorough quality assurance process, but sometimes manufacturing faults can still occur. If you receive a faulty or damaged item, please send an email to orders@statementcollective.com and include the following information:
- [Returns Instructions](https://support.statementcollective.com/en-US/returns-instructions-456382.md): Any items you want to return must be returned to us within 60 days of receiving your order. To be eligible for a refund, all items must be returned to us unworn (apart from trying on) and in the condition that you received them. We will not process r
- [Exchange Instructions](https://support.statementcollective.com/en-US/exchange-instructions-456389.md): Items are eligible for exchange within 60 days of receiving them. Download Returns & Exchange Form. Fill out the returns form with your order information. Make sure to include your order number and requested size. If you are exchanging items from mul
- [What's the status of my exchange?](https://support.statementcollective.com/en-US/whats-the-status-of-my-exchange-452292.md): Once you have shipped your item back for an exchange, you can track its delivery using the courier service's tracking system. We can't offer any updates from our end about whether your items have been received before we process your return. Once our
- [My return package has not been received](https://support.statementcollective.com/en-US/my-return-package-has-not-been-received-456440.md): Sometimes couriers may lose your package, but as long as you can provide a receipt for the postage you paid to return your items, we can still process your return/exchange. Without proof of postage, we can't process any returns or exchange requests i
- [When will I get my refund?](https://support.statementcollective.com/en-US/when-will-i-get-my-refund-456413.md): This can depend on how long it takes your chosen returns courier to get items back to us before being processed by our returns team. Once your return has been processed, you should receive an email confirming your refund. From here, it will depend en
- [Do I have to pay for my return/exchange?](https://support.statementcollective.com/en-US/do-i-have-to-pay-for-my-returnexchange-456407.md): We charge a 10% restocking fee on all returns. This is to cover the costs of packaging and processing your original order. Customers will be responsible for all associated shipping costs with their return (including import duty and tax). For exchange
- [How long is my return/exchange going to take?](https://support.statementcollective.com/en-US/how-long-is-my-returnexchange-going-to-take-456421.md): Once we receive your return package, please allow 2-3 business days for us to process your request. Once it's ready, you will receive an email to confirm the next steps.
- [Why isn't there a returns form with my order?](https://support.statementcollective.com/en-US/why-isnt-there-a-returns-form-with-my-order-456425.md): We are conscious of our environmental impact, so we have decided not to print exchange forms for every order. You can download and print a form to use for returns and exchanges below. Download Returns & Exchange Form
- [Can I return a gift I received from someone else?](https://support.statementcollective.com/en-US/can-i-return-a-gift-i-received-from-someone-else-466207.md): You can exchange a gift if it doesn't fit correctly. If possible, try and get the order number from the person who gifted you the item. If this is not possible, please send us an email at order@statementcollective.com so we can assist you further.
- [What payment methods do you accept?](https://support.statementcollective.com/en-US/what-payment-methods-do-you-accept-466208.md): Internationally we accept Visa, Mastercard, Amex, and PayPal payments. Customers in Australia/NZ can use Afterpay for pay in 4 options. We also accept payments in Bitcoin or Ethereum.
- [Can I apply a discount code after I have placed my order?](https://support.statementcollective.com/en-US/can-i-apply-a-discount-code-after-i-have-placed-my-order-466214.md): Discount codes or gift cards cannot be applied after an order has been placed. You can add a discount code or gift card at multiple stages during the checkout process (look for the 'Discount code or gift card' box). Please note that discount codes ca
- [There are duplicate charges on my card](https://support.statementcollective.com/en-US/there-are-duplicate-charges-on-my-card-466215.md): Sometimes payments will fail to be processed by our payment processors, but your bank will still place a hold on the funds. In these cases, you must contact your bank for further information. They will generally release the funds after a few hours, b
- [Can I use multiple discount codes?](https://support.statementcollective.com/en-US/can-i-use-multiple-discount-codes-466216.md): Discount codes can only be applied to full-priced items. Discount codes cannot be applied to bundles or products that are on sale. Discount codes can be applied to sets and stacks.
- [How do I purchase a Statement Collective gift card?](https://support.statementcollective.com/en-US/how-do-i-purchase-a-statement-collective-gift-card-466217.md): Not sure what item would be the best gift? Give them the option to choose themselves with a Gift Card. Our gift cards are processed and sent via email (not a physical card) and will contain instructions on how to use them at checkout. They have no ex